The 2-Minute Rule for Samanaga
The 2-Minute Rule for Samanaga
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Samanage offers a characteristic-wealthy suite tailored to streamline IT functions, from incident administration and asset tracking to information base and self-assistance portals. Its intuitive interface and seamless integration abilities ensure it is a sexy choice for companies in search of to optimize their IT aid procedures.
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Among the many important modules and capabilities of Samanage are incident management, dilemma management, transform management, asset management, and awareness management. These modules get the job done in tandem to supply a centralized System for tracking, resolving, and preventing IT troubles, even though guaranteeing efficient asset lifecycle management and expertise sharing within the Firm.
SolarWinds (NYSE:SWI), a number one service provider of potent and reasonably priced IT administration software package, now declared that it's got signed an arrangement to acquire Samanage, a hugely reviewed and remarkably rated IT support desk Alternative corporation situated in Cary, NC. Over the past 7 years, Samanage has built a robust, very well-respected item guided by a customer-centricity that aligns perfectly with SolarWinds’ mission and commitment to your technological innovation professional community.
This award is provided only to best B2B items and displays The point that Samanage gives the highest probable level of service. It highlights the vendor’s extensive understanding of the marketplace they’re marketing to along with the requirements in their prospects.
SolarWinds plans so as to add the Samanage merchandise to its IT Operations Administration portfolio beginning in Q2 2019. The SaaS-primarily based featuring will enhance the on-premise products the company presents right now to provide the requires of IT companies at firms of all measurements – from the SMB to the large enterprise.
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“The IT Services Desk is Main to any IT Qualified's job and it can be something which they interact with daily to provide their staff.”
“For twenty years, SolarWinds has been committed to which makes it appear easy by arming technological innovation professionals With all the highly effective tools they should fix nowadays’s IT management difficulties. We make this happen by responding to effectively-comprehended, day-to-day difficulties based on enter and feedback from our buyers as well as IT experts that we serve,” explained Kevin Thompson, Chief Executive Officer, SolarWinds.
Nevertheless, a thorough evaluation of one's unique needs plus a deep dive into Samanage's capabilities are important to make certain a seamless suit.
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“IT departments ever more obtain them selves at the center of employee support and electronic business transformation. Because it leaders pursue new technologies to rework their company, they have got the chance to mature the function of provider administration from an IT assist desk to intelligent worker assistance administration across all departments,” explained Doron Gordon, Founder & CEO, Samanage.
A quick fix for This is certainly to offload the mundane minimal jobs from IT support and make a self-assistance portal. Most helpdesk answers give this characteristic, Samanage included. But not all are ITIL-Licensed, in order that they absence full assistance catalog capabilities that Samanage characteristics.
Within a subject of months, we were being ready to streamline our support requests and shipping flows by providing Every person–the large boss to assistance agents to rank and file throughout departments–bigger visibility in their requests. Similarly, an agent can swiftly elevate a ticket simply by clicking the “+” button around the Samanaga interface.